Terms & Conditions
Please read the following Terms and Conditions carefully, as they incorporate the basis upon which bookings are accepted by American Holidays.
Prices, tours, itineraries, airline schedules, resort/room facilities, car, cruise, ferry and rail information provided is subject to alteration with or without notification.
This web site may contain links to, or frame web sites of third parties ( external sites ). American Holidays is not required to maintain or update the links. Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by American Holidays of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on this web site. American Holidays makes no warranties and accepts no liability in relation to material contained on external sites. American Holidays is not liable if interference with or damage to your computer systems occurs in connection with use of this web site or an external site. You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.
Prices
All prices quoted are "From prices", which are the lowest available per person, adult twin-share, in Australian dollars (unless otherwise specified). Whilst we endeavour to provide you with timely and accurate information on the site, the prices on the site are subject to change without notice, up to the time a booking is made and accepted and payment for the booking received and available to us. From prices quoted do not include credit card processing charges, as these may vary depending on purchase method chosen.Maps and Images
Maps and photographic illustrations are for general purposes only and are not intended to indicate the exact location, facility, service or hotel, which may vary. Locations on maps are a guide only as maps are not to scale.ONLINE BOOKINGS
Deposits and Final Payments for bookings made online. Full payment is required at time of booking. Should the payment not be received by the due date, we reserve the right to cancel all reservations. All bookings are subject to availability at the time of booking.Travel Documents.
Your itinerary and vouchers will be sent to the contact details provided during the booking payment process. Please ensure these details are correct before completing the booking. Vouchers need to be exchanged with hotel, transfer operator etc for the service to be provided, so please take printed copies with you when you travel, and keep them in a secure place.General booking conditions also apply.
GENERAL BOOKING CONDITIONS
Deposits and Final Payments.
A non-refundable deposit of $165 per person is required within 7 days of confirmation. The balance of payment where applicable is payable no later than 30 days prior to departure, or in some instances earlier, when special supplier/airfare conditions apply. Should the deposit or balance of payment not be received by the due date, we reserve the right to cancel all reservations. All bookings are subject to availability at the time of booking.Festivals and Events / Conferences and Conventions.
Seasonal surcharges may apply and limited availability throughout the year for special events, festivals or conferences, which may alter the price quoted. Prices will be finalized and confirmed at time of booking and may be updated throughout the year as American Holidays is advised.Conditions may apply to conference and convention stays rates quoted on this website may not be applicable.
Goods and Services Tax (GST).
All prices are inclusive of Australian GST where applicable.Price Guarantee.
The price of your holiday is only guaranteed once full payment is received.Credit Card Payments.
All payment transactions will incur an additional fee if paid by credit card. This fee is dependent on the type of credit card and transaction amount, and is non-refundable. Details are available on application (at time of booking).Late Booking Acceptance.
Subject to availability and approval, late bookings made over the phone within 30 days of departure will only be accepted if full payment is received by American Holidays at the time of reservation. Additional courier services may be needed to process late bookings, for which a non-refundable $25 per service fee applies and will be added to the package price. Should the booking require a call-out, an additional non-refundable fee of $25 per call applies.Airfare.
Holiday package airfares are based on the use of Special Inclusive Tour Airfares and special conditions may apply. Some airfares have limited availability and validity, or are required to be booked and paid for in full, by a certain date and/or prior to 30 days, for your travel. Airfare cancellation charges are additional and are governed as per current air traffic rules and regulations. For applicable airfare prices, conditions and charges, please check with your travel agent or American Holidays at time of booking. Failure to meet these requirements may result in a cancellation of the airline booking.Amendments.
An amendment of your travel booking may incur amendment fees. Amendments will incur a non-refundable fee of $25 per amendment. An amendment to a booking may also incur cancellation fees from suppliers. If a reissue of travel documents (including airline tickets) is required after the original travel documents have been issued, a non-refundable fee of $25 per international booking will be charged, in addition to any charges, courier fees and/or amendment fees levied by the suppliers such as airlines, hotels or ground operators.Cancellations and Refunds.
Fees will be charged if you cancel or terminate your booking. The fees include the non-refundable deposit plus all fees levied by suppliers such as hotels, airlines and ground operators, up to 100% of the holiday price. The non-issuance of an invoice or the non-payment of a deposit will not exempt passengers from these cancellation and administrative penalties. Reinstated bookings will be considered as new bookings, therefore normal fees and charges apply accordingly. There will be no refund after travel has commenced or for any unused inclusions such as accommodation, transfers, meals or tours.USA Coach Tours.
Cancellations 15-30 days prior to departure equals 50%. Cancellations made 15 days or less prior to departure: Loss of deposit and up to 100% of total package price.Land Only Service Fee.
A non-refundable service fee of $25 per international booking may be applied to international land only arrangements made over the phone with a minimum of 4 nights or $500 value, where the airfare has not been purchased through American Holidays.Passport, Visas and Health.
All passengers entering the United States from Australia will be required to enroll in the US-VISIT program. This involves having index fingers digitally scanned and a photograph taken upon entering the U.S. All eligible travelers who wish to travel under the Visa Waiver Program are also subject to enhanced security requirements and MUST apply for travel authorisation online at: https://esta.cbp.dhs.gov. We recommend that travel authorization applications be submitted at least 72 hours prior to departure from Australia.All international passengers require a machine readable passport, and it is the responsibility of each passenger to have a passport and appropriate Visas valid for the entire duration of their trip. Many countries require that passports are valid for a minimum of 6 months after date of re-entry to Australia. Passengers should check with embassies or consulates of the countries in which they intend to transit or travel from, for any entry or exit visa requirements. It is essential to ensure that your travel consultant advises American Holidays passport details of all passengers travelling and an Australian telephone number or address where you can be reached prior to departure from Australia. We recommend that you check the Australian Department of Foreign Affairs and Trade website (www.dfat.gov.au) prior to booking any travel arrangements, for the most up to date travel information. Some vaccinations may be recommended some period in advance of traveling. Please contact your local doctor who will advise you of these requirements as well as any international restrictions regarding travelling with prescribed medicines.
New Orleans accommodation.
Once accommodation over Special Event Days is confirmed and full payment has been received, the accommodation is non-refundable.Independent & Aurora Borealis.
Cancellations made 61 days or more prior to departure incur a $110 fee per person. Cancellations made between 60-31 days prior to departure will be charged 50% plus GST per person on total package price. Cancellations made 30 days or less prior to departure will not be refunded.Home on the Range Western Experience Tour & Fly/Drive.
An additional deposit of $550 per person is required at time of reservations. Full payment is due by 60 days prior to departure. Cancellations 60 days or more to departure: loss of full deposit. Cancellations 59 days or less to departure: loss of deposit and up to 100% of price.Canada GST.
Some Canada prices reflect the GST rebate and no further rebate is available.Railtours.
Cancellations 61 days or more prior to departure incurs a fee of $110 per person. Cancellations between 50-45 days prior to departure incur a $450 fee per person. Cancellations made inside 45 days will not be refunded. All bookings will be granted a 7 day grace period before the above cancellation penalties are in effect. For bookings made 30 days prior to departure, the grace period is not permitted. Changes made 62 days or more prior to departure will be subject to a AUD$30 administration fee. Any changes made within 61 days of departure, including name or date changes, is considered a cancellation and full cancellation penalties apply.Baggage.
Passengers are entitled to carry onboard one piece of cabin baggage. Please note security conditions for onboard baggage apply please check with your travel agent or visit www.dotars.gov.au for updated security information. Passengers are also entitled to check in one piece of baggage. Please note size and weight restrictions apply for carry on and check in baggage. Any excess baggage charges are the passengers responsibility. On domestic flights, inter-island seaplane flights, cruises or ferries, greater baggage restrictions may apply and passengers should check at time of booking. American Holidays cannot be held responsible for excess baggage charges or baggage unable to be carried due to restrictions.Accommodation.
The hotels/resorts on this website are selected by American Holidays and are based on current hotel information and guides. This information is subject to alteration without notification. Maps and photographs are based on itineraries planned at the time of publication and for operation reasons may not reflect the routing of your holiday. Hotel room photographs may not be specific to the actual room type featured in the itinerary. Specific bedding configuration cannot be guaranteed. Room rate includes existing bedding in room only. Any extra bedding may incur an additional cost. Persons travelling alone are required to pay the single room rate. An adult must accompany persons under the age of 18 (or 21 in selected destinations and/or resorts). Children travelling without both parents may require special documentation. Check in/check out times vary at each hotel. If, for any reason American Holidays is unable to provide accommodation as booked and confirmed, alternative hotels may be substituted and passengers informed accordingly. Cost of government taxes and services charges on accommodation/hotel services provided in the itinerary is included. Please note credit card guarantee or deposit payment may be required at check in, subject to conditions and at the discretion of the supplier (accommodation/cruise/transport etc). Building and renovations may occur at your place of accommodation or surrounding areas during your stay. Please check for building and renovation advice issued by the hotel or supplier.Not Included in Tour Cost.
Airfares, fuel surcharges, taxes, levies and charges. Any taxes imposed directly by third parties, passport and visa processing costs, where necessary. Meals unless otherwise stated as included, any additional bedding, beverages, gratuities, travel insurance, excess baggage charges, communication costs, laundry, taxis and any other items of a personal nature.Travel Insurance.
We strongly recommend that, at the time of booking, you purchase a comprehensive travel insurance policy of your choice. We recommend that the policy include against loss of deposit, loss of money and loss or damage to personal baggage and appropriate medical coverage.Customer Comments.
Should be lodged in writing with supporting documentation to your Travel Agent or American Holidays within 30 days of return to Australia.Responsibility Clauses.
American Holidays is operated by Pinpoint Travel Group Pty Ltd. Pinpoint Travel Group (the Company) acts only as an agent for those who provide the accommodation, transportation and other services connected with the tour or holiday. All exchange orders, receipts, vouchers, coupons, itineraries, contracts and tickets issued by the Company are subject to any and all tariffs, terms and conditions under which these services are provided by the contractor. Neither the Company, nor any persons or agent assisting it, shall be liable for any death, loss, injury, accident damage to person or property (including baggage) or delay which may occur during a tour or holiday, howsoever arising out of or in connection with any such accommodation, cruise, transportation or other services. Every person participating in a tour or holiday organised by the Company, shall be regarded in every aspect as carrying his own risk with respect to loss or injury to person or property (including baggage) during the tour or holiday. The Company does not accept responsibility for losses or expenses, whether arising directly, accidentally, or consequentially, due to detention, delay, sickness, weather, strikes, wars, acts of terrorism, hostilities, civil disturbances, quarantine, break downs in machinery or equipment, acts of government or other authorities, acts of God, improper or insufficient passports, visas or other documents or from any causes beyond its control. The Company reserves the right to alter or substitute routes, timetables, itineraries, schedules, carriers and accommodation. And further reserves the right to cancel or withdraw the tour or holiday organised by it and to decline to accept any person on any such holiday or tour. By the issue and acceptance of exchange orders, receipts, vouchers, coupons, itineraries, contracts and tickets, the tour member shall be deemed to have agreed to the foregoing.Programs, prices, services and conditions are based on the situation applicable at the time of publication (January 2009), but prices are subject to change without notice having regard to unforeseen circumstances including foreign exchange fluctuations, airline fuel surcharges and increase in airline operating costs. By the issue and acceptance of exchange orders, receipts, vouchers, coupons, itineraries, contracts and tickets, the tour member shall be deemed to have agreed to the foregoing. Although no effort will be spared to provide the requested services, the Company act only as an agent for transportation companies, hotels, cruise, car & tour operators, and all other contractors. The Company will therefore have to disclaim responsibility for any loss, damage, accidents, change of schedules, or other irregularities caused or arising from circumstances beyond their control. The Company also reserves the right to change the itinerary with or without notification if found in the best interest of all concerned. These terms and conditions do not apply so as to limit, exclude or extinguish any right of a passenger where to limit, exclude or extinguish such a right would be void or contrary to law.
American Holidays
Somerset Mews
9/5 Rosebery Place
Balmain, NSW 2041
Australia
| Phone: | 1300 731 901 |
| Fax: | (02) 9555 1703 |
| Website: | www.americanholidays.com.au |
Operated by Pinpoint Travel Group Pty Ltd. Lic No 2TA002974 ABN 70 003 745 999
For Agent access to on-line bookings www.pinpointtravelgroup.com.au
For updated travel information visit www.smartraveller.gov.au
